Sales and Delivery Terms

The following sales and delivery terms apply to all deliveries from HD Shisha. The terms apply in cases where no other written agreements have been made between the buyer and HD Shisha.

Your goods will, under normal circumstances, be dispatched within one week after we have received your order. If an item is unexpectedly out of stock, we will notify you when the item can be expected to be delivered.

WWW.HDSHISHA.DK is operated by HD Shisha ApS, and is a private limited company (ApS).

DELIVERY PERIOD

If the ordered item is in stock, delivery normally takes place within 2-3 working days.

We deliver in Denmark, Sweden, Norway, Finland and the rest of the world.

SHIPPING COSTS

Delivery of goods from HD Shisha is considered completed when the customer has received the item. All orders are sent with GLS, unless otherwise agreed separately between the buyer and HD Shisha. Shipping is invoiced according to weight and size.

Shipping prices in Denmark start from 49.99 DKK

All orders are sent as parcels that include insurance as well as Track & Trace.

PRICES AND PAYMENT

All prices on HD Shisha's Online Store are in DKK, incl. 25% VAT. All payments on the website are made electronically and in DKK. HD Shisha reserves the right for price changes, typing errors, technical errors and sold-out items. We reserve the right to cancel an order if there should be an error in the price of the item.

We accept the following payment cards: Dankort, VISA, VISA Electron, Mastercard, Maestro.

When you pay with your credit card, we do not withdraw the money from your account until we have dispatched your goods. The transaction is processed via PBS/Nets/Teller, and your information is encrypted with SSL encryption that meets all the security requirements set by PBS/Nets/Teller.

When you pay by bank transfer, you are not protected by the chargeback scheme.

RIGHT OF COMPLAINT

The rules on defects in the Sale of Goods Act may apply to purchases.

When you shop with us as a consumer, you have 24 months' right of complaint. This means that you can either have the item repaired, exchanged, receive a refund or a price reduction depending on the specific situation. It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior.

You must complain within a "reasonable time" after you have discovered the defect in the item. If you complain within two months after the defect is discovered, the complaint will always be timely.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in secure packaging, and remember to get a receipt for dispatch so we can refund your shipping costs. When you return the item, please describe the problem as detailed as possible.

The item should be sent to:

Risingsvej 132, 5240 Odense NØ, Denmark

We do not accept parcels without delivery or parcels sent cash on delivery.

RIGHT OF WITHDRAWAL

As a consumer you have a 14-day right of withdrawal when you shop with us. The withdrawal period expires 14 days after the day you have received your item, or receive the last item in physical possession when it concerns an agreement about several different items ordered in one order and delivered separately.

You must, within 14 days of receipt, notify us that you wish to withdraw your purchase. The notification must be given by sending an email to info@hdshisha.dk or by using the standardfortrydelsesformularen. In your message you must clearly inform us that you wish to exercise your right of withdrawal. You cannot withdraw simply by refusing to accept the item without at the same time giving us clear notice of this.

Returns

You must return your order to us without undue delay, and no later than 14 days after you have informed us that you wish to withdraw your purchase. You must bear the direct costs associated with returning the item. You bear the risk for the item from the time of delivery.

Items excluded from the right of withdrawal

Delivery of goods which are made to the consumer's specifications or which have been clearly personalized.

Condition of the item when you return it

You are only liable for any diminished value of the item resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the item. In other words, you can try the item in the same way as you would in a physical store, but you must not put it to actual use.

If the item has been tried beyond what is described above, we consider it used, which means that when withdrawing from the purchase you will only receive part or none of the purchase amount back depending on the item's commercial value.

Refund of the purchase amount

If you withdraw from your purchase, you will be refunded the amount you have paid to us. In the event of a loss of value for which you are liable, this will be deducted from the purchase amount.